Privacy Policy

When you send an email or fill an inquiry form, OM Healthcare Enterprises Limited  will not share your email address or your information with anyone outside of OM Healthcare Enterprises Limited, except to our consultants who will provide the services you have requested. When you sign up for one of our mailing lists, we will only send you the requested information. We will not share your email address with anyone outside of OM Healthcare Enterprises Limited except healthcare providers who provide the services you have requested and who express their knowledge.

** By submitting the form, you agree to be approached by OM Healthcare Enterprises Limited and affiliated partners via email/phone call/ SMS/WhatsApp and other means of communication.

We are Be carefully our customer data safe secure with in OM Healthcare Enterprises. Not disclose to others

Reliability of Information

The resources made available in OM Healthcare Enterprises Limited are only indicative. The Website is in no way deliberate to replace any other existing channel of external communication, advice or diagnostic advice. Nothing on the Website is deliberate to constitute advice to others.

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as:

Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.

Customer: Refers to the company, organization or person that signs up to use the OM Healthcare Enterprises Limited Service to manage the relationships with your consumers or service users. 

At Om Healthcare Enterprises Ltd, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, including Om VisionPlus, Om Healthcare Centre, and Om Pharmacy.

1. General Information

OM Visionplus is operated by OM Healthcare Enterprises Limited. We offer optical products and services, including prescription glasses, sunglasses, contact lenses, and related accessories.

2. Product Availability

We make every effort to ensure that product information on our website is accurate. However, we cannot guarantee that products will always be available. We reserve the right to discontinue or change product offerings without prior notice.

3. Orders and Payments

By placing an Offline order through our Store, you agree to purchase the items selected. Upon receipt of your order, we will process payment and begin shipping. If there is an issue with processing your payment, we will Received your payment through cash as per Order Received policy.

• Payment Methods: We accept payments through credit and debit cards,  and other secure payment methods.
• Order Confirmation: Once your order is placed, you will receive amessage confirming the details of your purchase.

4. Shipping and Delivery*

We strive to fulfill and deliver orders as quickly as possible. Shipping times may vary depending on the delivery location and product availability.

• Delivery Time: Delivery times are estimates and may vary. We are not responsible for any delays caused by the carrier or other factors outside our control.
• Shipping Charges: Shipping fees may apply based on your location* and the products ordered.

5. Returns and Refunds*

We offer a return and refund policy to ensure customer satisfaction. If you are not satisfied with your purchase, please refer to our Store.

• Warranty: Certain products come with a manufacturer's warranty. Please check product details for specific warranty information.

6. Product Warranties*

Each product purchased from OM Visionplus may come with a manufacturer's warranty, which covers certain defects or issues under normal use. The warranty period and coverage  

At OM Pharmacy, we understand the importance of protecting your personal information. We take privacy seriously and are committed to safeguarding your personal and health-related data. Please read the following policy.

• Prescription Fulfillment and Medication Safety: To process and fulfill your orders accurately and safely, ensuring that prescriptions are dispensed correctly.
• Customer Service: To respond to inquiries, provide recommendations, and offer support related to products or services.
• Health and Wellness Communications: To send relevant health information, medication reminders, and updates about promotions or pharmacy services (only if you opt-in).
• Marketing and Promotions: To send you offers and updates on our products and services (you can opt-out of marketing communications at any time).

1. General Terms

• Eligibility: You must be at least 18 years old or have the consent of a parent or guardian to access and use OM Pharmacy’s services.
• Acceptance of Terms: By using our services, including browsing our website or making purchases, you agree to comply with these Terms & Conditions.

2. Prescription Services

• Prescription Requirement: Prescription medications can only be dispensed with a valid prescription from a licensed healthcare provider.

3. Products and Discount

• Product Availability: We make every effort to ensure that the information about our products is accurate. However, product availability is subject to change, and we cannot guarantee that all products will always be in stock.
• Offers and Discounts: Special offers and discounts are subject to availability and may have specific terms and conditions. We reserve the right to modify or withdraw offers at any time.

4. Order Processing and Payment

• Order Confirmation: After placing an order, you will receive an order confirmation. If there is an issue with your order, we will notify you by phone.
• Payment Methods: We accept various payment methods, including credit and debit cards, cash (for in-store purchases), and other secure payment options.

5. Shipping and Delivery (For Online Orders through Whatsup)

• Shipping Times: Delivery times are estimates and may vary depending on the delivery location and availability of products.
• Shipping Charges: Shipping fees may apply based on your location. Free shipping may be available for minimum purchase amounts*. 

6. Returns and Refunds

• Return Policy: We offer returns or exchanges for unopened, unused products within a specified time frame. Prescription medications may not be returned unless defective or prohibited by local regulations.
• Refund Process: Refunds will be processed to the original payment method and may take several business days all refund amount will be credit in your accounts.

At OM Healthcare Centre, we take your privacy seriously and are committed to protecting your personal and health-related information. We collect personal and health information to provide you with the best healthcare services, including OPD consultations, diagnostic services (ultrasound, ECG, echo, pathology), and follow-up care. 

• Healthcare Services: To provide medical consultations, diagnostics (ultrasound, ECG, echo, pathology), and treatment plans.
• Appointment Scheduling: To book and manage your appointments at OM Healthcare Centre.
• Patient Support and Communication: To contact you regarding appointment reminders, test results, follow-up care, and other healthcare-related matters.
• Billing and Payments: To process payments for services rendered .

1.General Terms

• Eligibility: You must be at least 18 years old or have the consent of a parent or legal guardian to access and use our services.

2. Services Provided

• OPD Consultations: General medical consultations and follow-up visits with healthcare providers.
• Diagnostic Services: 
  • Ultrasound: Diagnostic imaging services.
  • ECG (Electrocardiogram): Cardiac health monitoring.
  • Echo (Echocardiography): Heart ultrasound.
  • Pathology: Laboratory tests for a variety of health conditions.

These services are provided based on your medical needs and the availability of equipment and medical professionals.

3. Appointment Scheduling and Cancellations

• Booking an Appointment: You may book an appointment via phone, or in person at OM Healthcare Centre. It is recommended to book in advance for diagnostic services (ultrasound, ECG, echo, pathology).
• Appointment Confirmation: Once an appointment is booked, you will receive a confirmation via SMS, or phone call.
• Cancellation and Rescheduling: If you need to cancel or reschedule an appointment, please inform us at least 2 hours in advance. 

4. Payment Terms

·         Pricing and Fees: The cost of services will be communicated at the time of booking or upon request. Prices for services, including OPD consultations and diagnostic tests, may vary depending on the type and complexity of the services provided.

·         Payment Methods: We accept various payment methods, including cash, credit/debit cards, and digital payment options. All payments are due at the time of service.

5. Medical Services

• Consultations: The services provided during OPD consultations are based on the medical advice and professional judgment of the healthcare provider. You are responsible for following all medical advice, prescribed treatments, and attending follow-up appointments as advised.
• Diagnostic Tests: Diagnostic tests (ultrasound, ECG, echo, pathology) will be conducted by trained professionals. Test results will be provided to you, and, if necessary, further medical advice or referrals may be given based on the results.

6. Data Privacy and Confidentiality

• Confidentiality: OM Healthcare Centre respects your privacy and ensures that all personal and health information provided to us is kept confidential in accordance with applicable laws and regulations.
• Sharing of Data: Your data may be shared with healthcare providers, laboratories, involved in your treatment or required by law. All data sharing will be in compliance with relevant privacy laws.

7. Limitation of Liability

• Quality of Care: While OM Healthcare Centre strives to provide high-quality medical services, we cannot guarantee specific results or outcomes from consultations, diagnostic tests, or treatments. You acknowledge that results can vary based on individual health conditions.
• Force Majeure: OM Healthcare Centre is not liable for any delay or failure to perform services due to unforeseen circumstances such as natural disasters, public health emergencies, or other events beyond our control.
• Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
• Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
• Website:OM Healthcare Enterprises Limited site, which can be accessed via this URL: www.omhealthcare.org

Logged Information

OM Healthcare Enterprises Limited can track how often a page is viewed to analyze trends, manage the Website and see which pages are visited the most. These records do not contain any personal data.

Exclusion of Liability

OM Healthcare Enterprises Limited and the operators of this Website expressly disclaim all warranties, express or implied, to the extent permitted by law, including, but not limited to satisfactory quality, guarantees, marketing, or fitness for a particular purpose connected with the service or with any material. Except for death or personal injury due to negligence, OM Healthcare Enterprises Limited and the operators of this Website disclaim all liability for claims, losses, demands or damages of any kind about the information and/or services provided. OM Healthcare Enterprises Limited, including but not limited to direct, indirect, incidental or consequential damages, compensatory damages, or loss of income or data, whether due to breach of contract or warranty, felony or misdemeanour (including negligence), product liability or otherwise. 

Affiliates

We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity which directly or indirectly controls, is controlled by or is under common control with OM Healthcare Enterprises Limited, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.

Governing Law

This Privacy Policy is governed by the laws of India,Odisha,Khurda without regard to its conflict of laws provision. You consent to the exclusive  UnderKhurdajurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy except for those individuals who may have rights to make claims under Privacy Shield, 

The laws of India,Odisha,Khurda excluding its conflicts of law rules, shall govern this Agreement and your use of the website. Your use of the website may also be subject to Khurda jurisdiction. 

By using OM Healthcare Enterprises Limited contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website, or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes. 

Re-marketing Services

We are provide Healthcare services.  In digital marketing, Healthcare product is the practice of serving ads across the internet to people who have already visited  website. It allows  company to seem like they're “following” people around the internet by serving ads on the websites and platforms they use most. 

Kids' Privacy

We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.